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Legal Documents & Policies

Introduction

The use of our website and service is subject to several policies and terms of service.

You can find information and copies of these documents below:

To view our privacy policy, please click here.

Using Juniper Networks hardware, our network has been designed with scalability and performance in mind. Our network has been designed to eliminate single points of failure, with redundant hardware and diverse cabling topologies, resulting in our ability to offer a resilient access layer, with a multi-gigabit backbone.

We utilize multiple upstream providers, including Cogent Communications, Lumen Technologies, NTT Communications and Virgin Media. We have direct conncetions into Linx and IXManchester, where peering is available with over 500 other ISPs, transit providers and service operators. We are connected into these carriers and facilities via a redundant, multi-pathed fibre network, ensuring that we are always online.

Virgo Networks has over 40Gbps of external transit capacity available to our customers, and continue to forge new partnerships and peering agreements, ensuring that we'll always be able to meet the needs of those who depend on us!

We only reside inside carrier neutral datacentre facilities, meaning we can provide a wide range of bring-your-own-carrier solutions to customers who have specific requirements. We are able to provide rooftop access for satelite or radio equipment, in addition to connectivity into the UKs leading residential and commercial ISP networks such as those owned by Openreach, Virgin Media and CityFibre.

Virgo Networks only use high quality, branded server hardware from Hewlett Packard Enterprise.

High quality hardware provides increased reliability, resulting in a reduced requirement for hardware maintenance and replacement. Should the need for replacement components arise, we keep stock of all of the common parts used in our servers to ensure that any problematic hardware can be replaced immediately without delay or interruption to service.

Our platform is based upon Linux KVM virtualisation and Ceph block storage technology, providing us with unrivaled scalability, performance and stability.

We use a combination of Linux and Microsoft Windows operating systems on our servers, with our shared and reseller hosting packages being served from Linux systems running the InterWorx control panel.